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The power of listening

The power of listening

Appco UK hosted a skill sharing event recently for entrepreneurs and guest speaker was hostage negotiator Richard Mullender who spoke about the importance of listening and clear communication.

Richard says that in every situation you can learn how to listen to people’s emotions and respond appropriately to genuinely connect with people.

By engaging and listening – by a simple nod or gesture to demonstrate listening, people feel reassured and valued.

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