The difference between leadership and management

In a two-part blog series, Appco Group UK Senior Call Centre Manager Glendon Evarts explores the difference between leadership and management, and the importance of developing your team’s potential.

First things first – let’s distinguish between leadership and management. The two are different, yet work hand in hand, and to be effective, you need a good balance of both.

In my opinion, team management is a process. As managers, we understand what our end goal is, we put processes in place and we make sure our teams have the tools they need to succeed. Just because this set-up is in place, doesn’t mean you have built the culture or the work ethic to execute the process efficiently. Welcome to the world of leadership.

As a passionate leader, I know that having the perfect process is just one element of successfully leading a team. The biggest challenge is maintaining a motivated and inspired team – a team that will execute your process to such a level that it exceeds all expectation. When times are tough and the workload is overwhelming, it can be easy to rely on management over leadership.

Read Glendon Evarts' blog in full here.